What to Expect After Booking a Consultation with Allo Health

Once you’ve successfully booked your consultation on the Allo Health website, the platform ensures that you have all the necessary information readily available to you. Here’s what you can expect:

• Access to Dashboard: After booking, you gain access to a dedicated dashboard. Your personal dashboard is a central tool that aids you in adhering to your treatment. It offers quick access to vital information, such as upcoming consultations, appointment history, prescribed medications, and treatment plans.You can access your health records and monitor your progress through the dashboard.
• Confirmation on WhatsApp: To make things even more convenient, all the essential information will also be sent to you via WhatsApp. This means you’ll receive your consultation details both on the website dashboard and via WhatsApp. WhatsApp offers real-time communication, making it easy to address your questions and concerns, improving your experience. It also provides quick links to essential information within the dashboard. Also, we have observed that users tend to check and engage with WhatsApp more regularly, making it a familiar and convenient communication method.
• Key Information Included: In both the dashboard and WhatsApp message, you will find crucial details about your upcoming consultation:
  • Date and Time: The exact date and time of your scheduled consultation are provided so that you know when to be ready.
  • Assigned Doctor: Information about the doctor who will be attending to your healthcare needs is included. This allows you to familiarise yourself with their qualifications and expertise.
  • Languages Spoken: Knowing the languages spoken by your doctor can be especially important for effective communication. This information ensures that you and your doctor can understand each other clearly.
  • Call Access: You’ll also find a button that allows you to easily join the consultation call when the time comes. This simplifies the process of connecting with your healthcare provider.
• Joining the Call: As your consultation time approaches, you can simply click the provided button to join the call. This eliminates any guesswork and ensures a smooth experience connecting with your doctor.
• Convenient Access: It’s worth noting that all these details will remain easily accessible on your dashboard. This means you can log in at any time to review your consultation information or any other relevant details related to your healthcare journey.

Allo Health goes the extra mile to make your healthcare experience as straightforward as possible. From providing comprehensive details about your consultation on both the website dashboard and WhatsApp, to offering a convenient button to join your call, everything is designed with your convenience and peace of mind in mind. So, rest assured, you’ll be well-prepared for your upcoming consultation and have all the information you need at your fingertips.

Requirements Prior To Your Consultation

Booking a consultation is just the first step in your healthcare journey with us. To ensure that your doctor is well-prepared to provide you with the best care possible, there are a few important steps to follow after you’ve scheduled your appointment:

• • Upload Your Past Reports: One of the key ways to assist your doctor is by providing them with your medical history. If you have any previous medical reports, you can easily upload them to our platform. This can include test results, scans, or any other relevant documents. If you don’t have past reports, don’t worry; simply select the “I don’t have past reports” option.
    • Reason: It provides the doctor with a more comprehensive view of your medical history, allowing them to better understand your health condition. You may feel nervous about discussing certain details, so sharing past reports ensures that crucial information doesn’t go unnoticed. This, in turn, can lead to a more accurate diagnosis and treatment plan. Additionally, having past reports on hand reduces session time, allowing for more focused and meaningful one-on-one interactions with your healthcare provider.
  • Fill out a Health History Form: To give your doctor a comprehensive understanding of your health, it’s essential to share your health history. You can do this by filling out a health history form. This form includes questions about your medical conditions, past surgeries, medications you’re currently taking, allergies, and any other health-related information that might be relevant to your consultation. Providing accurate and complete information here is crucial for your doctor to make informed decisions regarding your care.

• Reason: Filling out the health history form is vital because it helps your doctor understand how chronic illnesses or other health factors might be associated with sexual disorders. This comprehensive knowledge is crucial for tailoring your treatment effectively. By providing accurate and complete information on this form, you’re enabling your doctor to make informed decisions that address the root causes of your health concerns, leading to more targeted and successful treatments.

• Access Your Records: You can easily review the information you’ve provided under the “My Records” tab on our platform. This way, you can double-check that everything is in order before your consultation.
  • Reason: Accessing your records is essential because it empowers you as a patient. It allows you to maintain control over your healthcare journey. Should you wish to seek a second opinion, undergo surgery, explore family planning options like getting pregnant, or simply want to transfer your medical history to another healthcare professional, having easy access to your records ensures a smooth transition. It puts you in a position to make informed decisions about your health and healthcare providers, giving you the flexibility and autonomy to pursue the care that best suits your needs and preferences.
• Confirm Completion: Once you’ve successfully uploaded any past reports and filled out the health history form, you’re all set!
  • Reason: These steps are not just administrative requirements; they are essential tools that enhance the quality of your healthcare experience. They promote accuracy in diagnosis and treatment, facilitate tailored care, and empower you as an active participant in your healthcare journey. By following these steps, you contribute to more effective healthcare delivery and ensure that your unique needs are met.

By taking these proactive steps, you not only help your doctor prepare for your appointment but also ensure that you receive personalised and effective care. Your health and well-being are our top priorities, and we believe that being well-prepared is the first step towards a successful consultation.

Preparing for Your Consultation

When your consultation time approaches, it’s essential to be well-prepared to ensure a smooth and productive experience. Here’s a step-by-step guide to help you get ready:

• Joining the Call: 15 minutes before your scheduled consultation time, it’s a good idea to join the call. You can do this through either the WhatsApp chat or the dashboard on our platform. The button to join the call from dashboard or the link to the call on WhatsApp will be activated 15 mins before the call. Upon clicking the join call button, you’ll be redirected to 100ms, a software similar to popular platforms like Google Meet and Zoom.
• Ensure Optimal Conditions: Before clicking that join button, make sure you’ve taken care of the following details:
  • Browser Choice: For the best experience, we recommend using Google Chrome as your browser.
  • Permissions: Grant audio and video permissions on your device in advance to avoid any technical hiccups during the call.
  • Stable Internet: Ensure that your internet connection is stable to prevent disruptions during the consultation.

If you encounter any difficulties in joining the call, don’t worry. We provide troubleshooting instructions via WhatsApp to help you resolve common issues swiftly.

During The Call

While on the call, if you experience ongoing problems such as network connectivity issues or audio-video problems, even after attempting troubleshooting, you have two options:

• Audio Telephonic Consultation: The doctor can directly call you, allowing you to continue your consultation via audio if necessary.
• Reschedule with Video: If you prefer a video consultation but the technical issues persist, the doctor will send you a link to reschedule the call with the same healthcare provider.

By following these steps and recommendations, you can ensure that your consultation proceeds smoothly, and any technical challenges are addressed promptly. Our goal is to provide you with a seamless and effective healthcare experience, and we appreciate your cooperation in making this possible.

Rescheduling and Doctor Assignment

We understand that sometimes, unforeseen circumstances can arise, and you might need to adjust your consultation plans. Here’s what you need to know about rescheduling and doctor assignments:

• Rescheduling the Consultation: If you find yourself unable to attend the scheduled call for any reason, rest assured that it’s not a problem. However, please note that rescheduling is possible, but you must do so at least 2 hours before the originally scheduled time. To reschedule, you can find the link provided in the consultation message sent via WhatsApp or access it on your dashboard.
• Language Preference: Effective communication is vital during your consultation. If you find that the doctor assigned to you doesn’t speak a language that aligns with your preference, you have the option to reschedule. We want you to have the best possible experience, so feel free to choose a time when a doctor who can communicate in your preferred language is available.
• Random Doctor Assignment: Please be aware that the assignment of doctors for consultations is done randomly, and it’s not based on gender. If you have specific concerns or preferences regarding the doctor assigned to you, particularly if you’d like to change your doctor, our customer support team is here to assist you. Don’t hesitate to reach out to us, and we’ll do our best to address your concerns and make the necessary arrangements.

At Allo Health, we value your comfort and convenience. We’ve designed our services to be flexible and accommodating, so you can have a positive healthcare experience. Whether it’s rescheduling your consultation or addressing specific doctor preferences, we’re here to assist you every step of the way. Your health and satisfaction are our top priorities.